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Jennifer-Francis-Nkpornwi/README.md

Jennifer Francis-Nkpornwi | Business Analyst

I'm a Business Analyst with a background in sales operations and customer experience, bringing 9+ years of cross-functional business exposure to every problem I analyse.

My work sits at the intersection of process improvement, stakeholder needs, and data — translating messy real-world business problems into structured, actionable solutions.

What I Do

• Business Requirements Documentation — BRDs, SRDs, use cases, and user stories

• Process Analysis — As-Is / To-Be mapping, swimlane diagrams, BPMN modelling

• Stakeholder Analysis — identifying needs, managing expectations, facilitating alignment

• Data Analysis — SQL for data wrangling and cleaning, Excel for reporting and insights

• Root Cause Analysis — diagnosing the real problem before jumping to solutions

Portfolio Projects

Online Bakery App Analysis:

Industry: Food & Retail

Focus: BRD, SRD, Process Modelling, Digital Solution Design

Data Wrangling with SQL

Industry: General

Focus: Data Cleaning, SQL, Data Quality

BA Transition Journey

Industry: Cross section

Focus: Requirements, Process Flows, Case Studies

School Management System — Coming Soon

Industry: Education

Focus:

Tools & Technologies

Visio,CRM Systems, Power BI, Balsamiq, Jira,• Microsoft Excel (Data Analysis, Pivot Tables)

Background

Before moving fully into Business Analysis, I spent 9+ years in sales operations, customer service, and business development — roles that required constant stakeholder communication, process troubleshooting, and data-driven decision making. That operational background shapes how I approach analysis: with commercial awareness and a genuine understanding of how businesses actually work on the ground

Let's Connect

Email: jennifer.ezeanyim@gmail.com

LinkedIn: linkedin.com/in/jenniferfrancis-nkpornwi

Currently open to Business Analyst, Junior BA, and Process Analyst opportunities.

Pinned Loading

  1. online-bakery-app-analysis online-bakery-app-analysis Public

    Business Analysis case study for an online bakery, featuring BRD, SRD, process models, and a proposed digital solution to improve order management, inventory tracking, and sales visibility.

    2

  2. My-BA-Transition-Journey My-BA-Transition-Journey Public

    A hands-on Business Analysis learning repository capturing my transition into the field, with practical exercises, case studies, and real-world problem-solving approaches.

  3. Data-wrangling Data-wrangling Public

    In this project, I used SQL to transform raw, inconsistent data into a clean and structured dataset ready for analysis by addressing data quality issues such as duplicates, null values, and formatt…

    1