delighted-plans-pricing.yml

name: Delighted Plans and Pricing
description: >-
  Pricing plans for the Delighted customer satisfaction and NPS survey platform.
  Plans are structured around monthly survey responses and user seats, with all
  plans including unlimited survey creation, branding customization, and access
  to multiple survey types (NPS, CSAT, CES, eNPS, PMF, 5-star, Smileys, Thumbs).
specificationVersion: '0.1'
plans:
  - name: Free
    description: >-
      Entry-level free plan for individuals exploring Delighted's NPS and
      customer satisfaction survey capabilities. Includes 25 survey responses
      per month and 1 user seat with access to core survey types and reporting.
    url: https://delighted.com/pricing
    price: 0.00
    currency: USD
    billingCycle: monthly
    unit: month
    features:
      - name: Survey Responses
        description: Up to 25 survey responses per month
        quota: 25
        unit: responses/month
      - name: Users
        description: 1 user seat
        quota: 1
        unit: users
      - name: Survey Types
        description: NPS, CSAT, CES, 5-star, Smileys, Thumbs, eNPS, PMF
      - name: Unlimited Survey Creation
        description: Create unlimited surveys across CX project types
      - name: Survey Branding
        description: Customize survey branding and question text
      - name: Question Logic
        description: Conditional logic and dynamic personalization
      - name: Community Access
        description: Access to Delighted Community for support

  - name: Starter
    description: >-
      Starter plan for small teams beginning to systematically collect customer
      feedback. Includes 50 monthly responses, 2 users, and integrations with
      popular business tools.
    url: https://delighted.com/pricing
    price: 19.00
    currency: USD
    billingCycle: monthly
    unit: month
    features:
      - name: Survey Responses
        description: Up to 50 survey responses per month
        quota: 50
        unit: responses/month
      - name: Users
        description: 2 user seats
        quota: 2
        unit: users
      - name: Survey Types
        description: NPS, CSAT, CES, 5-star, Smileys, Thumbs, eNPS, PMF
      - name: Unlimited Survey Creation
        description: Create unlimited surveys across CX project types
      - name: Integrations
        description: 35+ free integrations including Slack, Shopify, Zendesk
        quota: 35
        unit: integrations
      - name: Delivery Channels
        description: Email, web embed, SDK, kiosk, and link delivery options
      - name: Reports
        description: 7 pre-built reports with AI-driven trend analysis
        quota: 7
        unit: reports
      - name: Personalization
        description: Dynamic personalization and conditional question logic

  - name: Growth
    description: >-
      Growth plan for growing teams that need more responses and additional user
      seats to manage customer feedback programs. Includes all Starter features
      plus higher response and user limits.
    url: https://delighted.com/pricing
    price: 39.00
    currency: USD
    billingCycle: monthly
    unit: month
    features:
      - name: Survey Responses
        description: Up to 100 survey responses per month
        quota: 100
        unit: responses/month
      - name: Users
        description: 3 user seats
        quota: 3
        unit: users
      - name: Survey Types
        description: NPS, CSAT, CES, 5-star, Smileys, Thumbs, eNPS, PMF
      - name: Unlimited Survey Creation
        description: Create unlimited surveys across CX project types
      - name: Integrations
        description: 35+ free integrations including Slack, Shopify, Zendesk
        quota: 35
        unit: integrations
      - name: Delivery Channels
        description: Email, web embed, SDK, kiosk, and link delivery options
      - name: Reports
        description: 7 pre-built reports with AI-driven trend analysis
        quota: 7
        unit: reports
      - name: Personalization
        description: Dynamic personalization and conditional question logic

  - name: Advanced
    description: >-
      Advanced plan for established customer experience programs that need
      higher response volumes and larger teams. Includes all Growth features
      with 250 responses and 5 users.
    url: https://delighted.com/pricing
    price: 149.00
    currency: USD
    billingCycle: monthly
    unit: month
    features:
      - name: Survey Responses
        description: Up to 250 survey responses per month
        quota: 250
        unit: responses/month
      - name: Users
        description: 5 user seats
        quota: 5
        unit: users
      - name: Survey Types
        description: NPS, CSAT, CES, 5-star, Smileys, Thumbs, eNPS, PMF
      - name: Unlimited Survey Creation
        description: Create unlimited surveys across CX project types
      - name: Integrations
        description: 35+ free integrations including Slack, Shopify, Zendesk
        quota: 35
        unit: integrations
      - name: Delivery Channels
        description: Email, web embed, SDK, kiosk, and link delivery options
      - name: Reports
        description: 7 pre-built reports with AI-driven trend analysis
        quota: 7
        unit: reports
      - name: Personalization
        description: Dynamic personalization and conditional question logic

  - name: Premium
    description: >-
      Premium plan for enterprise customer experience teams requiring maximum
      response volumes, larger user counts, premium integrations (Salesforce,
      Segment, HubSpot), custom email domain, custom translation support, and
      priority support.
    url: https://delighted.com/pricing
    price: 249.00
    currency: USD
    billingCycle: monthly
    unit: month
    features:
      - name: Survey Responses
        description: Up to 500 survey responses per month
        quota: 500
        unit: responses/month
      - name: Users
        description: 10 user seats
        quota: 10
        unit: users
      - name: Survey Types
        description: NPS, CSAT, CES, 5-star, Smileys, Thumbs, eNPS, PMF
      - name: Unlimited Survey Creation
        description: Create unlimited surveys across CX project types
      - name: Free Integrations
        description: 35+ free integrations including Slack, Shopify, Zendesk
        quota: 35
        unit: integrations
      - name: Premium Integrations
        description: 6 premium integrations including Salesforce, Segment, HubSpot
        quota: 6
        unit: integrations
      - name: Delivery Channels
        description: Email, web embed, SDK, kiosk, and link delivery options
      - name: Reports
        description: 7 pre-built reports with AI-driven trend analysis
        quota: 7
        unit: reports
      - name: Personalization
        description: Dynamic personalization and conditional question logic
      - name: Custom Email Domain
        description: Send surveys from your own email domain
      - name: Custom Translation
        description: Support for custom survey translations
      - name: Priority Support
        description: Priority customer support access

  - name: Enterprise
    description: >-
      Custom enterprise plan for organizations requiring more than 500 monthly
      responses or more than 10 users. Contact Delighted for custom pricing
      tailored to volume and feature requirements.
    url: https://delighted.com/pricing
    price: 0.00
    currency: USD
    billingCycle: monthly
    unit: month
    customPricing: true
    features:
      - name: Custom Responses
        description: Custom monthly response quota above 500
      - name: Custom Users
        description: Custom user seat count above 10
      - name: All Premium Features
        description: All features from the Premium tier included
      - name: Dedicated Support
        description: Dedicated account management and support