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README_SUPPORT_SYSTEM.md

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Support System Enabled

I have built the Professional Support System.

Features

  1. User Form with Auto-Reply: pages/contact.html
  2. Admin Inbox: admin-dashboard.html > Command Center > "Support Inbox"

How to make it LIVE (Important)

You must configure your email provider.

  1. Open js/email-config.js
  2. Replace the placeholders with your EmailJS keys:
    • PUBLIC_KEY
    • SERVICE_ID
    • TEMPLATE_AUTO_REPLY (Create this on emailjs.com)
    • TEMPLATE_ADMIN_REPLY (Create this on emailjs.com)

Testing

  1. User: Go to Contact Us, fill form.
  2. Verify: Check "success modal" appears.
  3. Admin: Go to Admin Dashboard, click "Support Inbox", you should see the ticket.
  4. Reply: Click the ticket, type a reply, and send.